Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
FREQUENTLY ASKED QUESTIONS
Returns Info
How can I initiate a return?
Please click here to start your return.
What is your Return policy?
We hope you love what you ordered! But in case you don’t, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a full refund to your original payment method. Return items must be received by us within 28 days of the order’s original shipment date to be eligible for a refund. Once an order has been placed it can’t be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Swimwear must be returned with the hygienic liner attached and intact. Shipping costs are nonrefundable.
For in-person returns, there’s no need to print or package anything. Just bring your item(s) and your QR code into your nearest return bar location and we’ll take care of the rest. There is a $4.50/unit processing fee. For mail-in returns, please enclose the packing slip inside the package, attach the pre-paid, pre-addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All contiguous U.S. orders will have the option of a $6.95/unit processing fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Annaconrad Market is not responsible for lost or damaged packages. Please make careful note of your tracking information if using your own label, as Annaconrad Market is not responsible for lost or undelivered returns that were sent using your own shipping method. We strongly recommend against using a dropbox that does not have a daily pick up. Annaconrad Market is not responsible for return transit delays due to the use of a dropbox that does not have daily pick up.
We reserve the right to verify the original purchase for returns requested without an order number or shipping confirmation.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited and will be handled at Annaconrad Market ‘s sole discretion.
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
What is your Return Policy?
Returns must be sent back within 60 days of your order ship date to be eligible for a refund. We do not offer exchanges or store credit for non-U.S. orders at this time.
Please note: Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Swimwear must be returned with the hygienic liner attached and intact.
How can I initiate a return?
To initiate an international return, enter your order number and email address here. Depending on your location, you may have two options for your return label type:
Standard Return: Provides a pre-addressed shipping label but can be used with your preferred shipper. We recommend purchasing a shipping method with tracking, as Annaconrad Market cannot be held responsible for lost packages that are not able to be tracked.
Express Return: Provides a pre-addressed shipping label to be used at DHL only. A flat return shipping fee of $10 USD will be deducted from your refund amount once your return is received and processed.
You are always welcome to use your own return shipping method; however, we encourage you to make careful note of your tracking information, as Annaconrad Market is not responsible for lost returns that were sent without using our label.
Once your return is completed, you will be notified via email with the details.
Final sale items are not eligible for refund, store credit, or exchange. Please note that all final sale items sent back without prior authorization will be considered forfeited and will be handled at Annaconrad Market ‘s sole discretion.
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse.
We’re sorry to hear something didn’t work out! Unfortunately, we do not have the ability to process exchange requests at this time.
In lieu of an exchange request, we recommend sending back return-eligible items for a refund using our return shipping label. You can then re-purchase the item in the size that you need. To initiate a return and retrieve your return label, please select the appropriate link from our Start Your Return Page.
Customers are responsible for the return shipping label cost or postage to self-mail. The return label cost will be deducted from the refund amount due back to the customer.
If your original item received a discount, we would be happy to provide you with a new coupon code to purchase that item at the same price! Please reach out to Customer Care for further assistance.
We hope you are 100% satisfied with your gift. If you would, however like to make a return, we will need to know the item name and order number to get you all set up.
Please note that all eligible returns will be refunded to the payment method of the original purchaser. We are unable to offer gift returns for store credit, refund to a different payment method, or as an exchange at this time. We apologize for any inconvenience.
Shipping Info
Shipping charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping charges are nonrefundable.
Processing and Transit Times:
Our fulfillment center ships orders on business days, Monday-Friday, except in cases of inclement weather or major holidays. If an order is placed over the weekend, it will be fulfilled within the following week. If placing an Expedited or Next Day order over the weekend, your package will be shipped on the next business day.
Processing for most orders is typically 1-3 business days prior to shipment. Please note this is an estimate and can vary based on order volume, especially around holidays, peak shopping times, and during larger site-wide promotions.
Processing time for the Expedited and Next Day shipping options is typically 1 business day. The cutoff for expedited methods to ship the same day is 10 am ET.
Please consider public holidays when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
For Colorado Residents: Starting July 1, 2022, there will be a delivery fee of $0.27 automatically added to purchases. Colorado requires retailers to collect the $0.27 fee every time they deliver taxable tangible goods by motor vehicle to a Colorado address. Click here to Learn More.
Transit Times Will Vary Depending on Method:
Domestic – Contiguous U.S.:
Ground Economy Shipping: $12.95 for orders under $150.00. Free for orders over $150.00.
- Transit time: Typically 8-14 business days in transit once shipped.
- This method does not deliver on weekends.
Ground Shipping: $15.45 for orders under $150.00. Upgrade to Ground at $2.49 for orders over $150.00.
- Transit time: Typically 2-5 business days in transit once shipped.
- This method does not deliver on weekends.
Expedited Shipping: $34.99
- Transit time: Typically 2-3 business days in transit once shipped.
- This method does not deliver on weekends.
Next Day Shipping: $49.99
- Transit time: Typically 1 business day in transit once shipped.
- This method does not deliver on weekends.
Non-Contiguous US: Alaska, Hawaii, and Puerto Rico:
- Standard Shipping: $34.99
- Transit time: Typically 5-7 business days in transit.
Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific):
- USPS – All Orders: Priority and First Class USPS Carrier Calculated Rates.
- Transit time: Typically 10-15 business days in transit.
Please note: When packages are deemed as “undeliverable” by the shipping courier, the package will be returned to us. When our team receives “return to sender” packages, we are able to process an automatic refund on your original form of payment.
How long does it take for my order to ship and arrive?
International orders can take up to 10-14 business days to process prior to shipping. It’s important to note that the order processing estimate does not account for the estimated delivery time once an order has shipped; both estimates are separate. Make sure to select your desired shipping method with the order processing time in mind. You will only receive a shipment notification containing your tracking information once your order has shipped from our International hub. Once your order has shipped, your transit time will vary depending on your shipping option, destination, and the customs process for your country. Please see more details below.
Please consider public holidays in the United States when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
What shipping methods are available?
Standard Shipping: Delivery typically takes between 7-21 business days once shipped from our international shipping partner, Global-E’s hub. Some locations can take longer, up to 60 days.
Express Shipping (not available to all countries at this time): Delivery typically takes between 3-10* business days once shipped from our international shipping partner, Global-E’s hub.
- Estimated 3-5 business days to Canada.
- Estimated 5-7 business days to Europe and Latin America.
- Estimated 7-9 business days to Asia and Africa.
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.
Still not sure, or need to know more? Reach out to our Care Team at +1 (469) 547-5209, or write to us at support@annaconradgroup.com!
International orders can take up to 10-14 business days to process prior to shipping. It’s important to note that the order processing estimate does not account for the estimated delivery time once an order has shipped; both estimates are separate. Make sure to select your desired shipping method with the order processing time in mind. You will only receive a shipment notification containing your tracking information once your order has shipped from our International hub. Once your order has shipped, your transit time will vary depending on your shipping option, destination, and the customs process for your country. Please see more details below.
Please consider public holidays in the United States when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
What shipping methods are available?
Standard Shipping: Delivery typically takes between 7-21 business days once shipped from our international shipping partner, Global-E’s hub. Some locations can take longer, up to 60 days.
Express Shipping (not available to all countries at this time): Delivery typically takes between 3-10* business days once shipped from our international shipping partner, Global-E’s hub.
- Estimated 3-5 business days to Canada.
- Estimated 5-7 business days to Europe and Latin America.
- Estimated 7-9 business days to Asia and Africa.
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.
Still not sure, or need to know more? Reach out to our Care Team at +1 (469) 547-5209, or write to us at support@annaconradgroup.com!
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care at +1 (469) 547-5209 (M-F 9am-5pm ET) for help in choosing the right shipping method to get it there on time! For more information, see Domestic Shipping Information.
Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.
Payments
We accept Visa, MasterCard, American Express, and Discover, as well as Apple Pay, Amazon Pay, and AfterPay. As our latest offering, we have partnered with Klarna. Please note that we do not accept any other methods of payment apart from those listed above in domestic checkout. Other options might be available through our international partner Global-E during international checkout.
Only one credit card type per transaction may be entered; however, you may enter a combination of Annaconrad Market gift cards and a credit card.
Yes, we do offer eGift cards (but not physical gift cards). You can purchase eGift Cards here. The gift card will be added to your cart, and you may check out with it as part of your order.
Note: The eGift card will be sent to your email address, giving you the option to either forward it to the recipient or print it and deliver it in person!
All gift cards are final sale and not eligible to be returned or transferred into another customer’s gift card balance.
Order Info
If you received an order number and/or confirmation email from us, the order was placed successfully! If you placed the order under an existing account (not as a guest at checkout), this information should also be reflected in your Annaconrad Market account. Once logged in, navigate to your Order History and select the most recent order. From there, you will be able to reference the date/time placed, total, and order status.
Unfortunately, we are never able to guarantee any edits to orders post-placement. This includes cancellations, address changes, or item/order level adjustments. Annaconrad Market is not responsible for lost packages due to incorrectly entered addresses.
Please ensure that all information is accurate in the cart and at checkout. If you need assistance with issues relating to your online cart/checkout, please reach out to us by phone or chat from Monday to Friday, 9 am to 5 pm ET, for live assistance prior to order placement or as soon as possible post-placement.
Phone: +1 (469) 547-5209
Oversales can occasionally happen when system inventory counts for an item do not match the inventory on hand, causing a discrepancy. This typically means they were out of stock at the time your order was fulfilled. During peak order periods, there may be delays to the item availability on our site.